1. What products do you offer?

We specialize in a wide range of window treatments, including curtains, shades, and custom window coverings for residential and commercial spaces.

2. How do I place an order?

Simply browse our website, select the product you'd like to purchase, and proceed to checkout. You can complete your purchase using a variety of payment methods.

3. Can I customize my curtains?

Yes! We offer a variety of customization options including size, fabric, color, and style. Please contact us for more details on custom orders.

4. How long will it take to receive my order?

Domestic orders typically ship within 1 to 3 business days and arrive within 7 days. International orders may take longer, depending on the destination.

5. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options. All payments are processed securely.

6. Can I change or cancel my order after it's been placed?

Once an order is placed, we begin processing it immediately. Unfortunately, we cannot change or cancel orders after they've been submitted. Please contact us quickly if you have any issues with your order.

7. How do I track my order?

Once your order is shipped, you will receive an email with tracking details. You can use this information to track the status of your shipment.

8. Do you offer gift cards?

Currently, we do not offer gift cards, but we are considering it for the future. Stay tuned for updates!

9. Can I return or exchange my order?

Yes, we accept returns within 30 days of delivery, provided the items are unused and in their original condition. Please refer to our return policy for more details.

10. Do you ship internationally?

Yes, we offer international shipping. Shipping rates and delivery times vary depending on your location.

11. How do I clean my curtains?

We recommend following the care instructions on the product's tag. In general, most of our curtains can be machine-washed or dry-cleaned, depending on the fabric.

12. Do you offer installation services?

We currently do not offer installation services, but we provide detailed instructions with each product to help you with installation.

13. Can I buy fabric swatches before placing an order?

Yes! We offer fabric swatches for most of our products. You can request swatches to see and feel the materials before making your final selection.

14. How do I measure for custom curtains?

We provide detailed measurement guides on our product pages to help you measure your windows accurately. If you need assistance, feel free to contact us.

15. Can I change the shipping address after placing my order?

If you need to change your shipping address, please contact us as soon as possible. Once an order has shipped, we cannot change the shipping address.

16. What should I do if my order is damaged or defective?

If your order is damaged or defective, please contact us immediately at draperdesignsstore@gmail.com, and we will assist you with a replacement or refund.

17. How can I contact customer support?

You can contact us via email at draperdesignsstore@gmail.com, or by phone at +1 774-227-5986. We are happy to assist you with any inquiries.

18. Are your products eco-friendly?

We strive to offer eco-friendly options, such as natural fabrics and sustainable materials. Check product descriptions for specific eco-friendly certifications and details.

19. How do I request a custom order?

For custom orders, please contact us via email at draperdesignsstore@gmail.com with your specifications, and we will work with you to create the perfect product.

20. Do you offer any discounts or promotions?

We offer occasional promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay informed about special offers and updates.